PLEASE BE ADVISED THAT AS OF 15:45 ON 10.8.18 OUR PHONE LINES HAVE NOT BEEN OPERATIONAL. WE ARE WORKING TO GET THIS FIXED AS SOON AS POSSIBLE. WE APOLOGIZE FOR ANY INCONVENIENCE
On the 25th May, the EU is changing the regulations about how organisations process your data.
These new guidelines are called the General Data Protection Regulations (GDPR).
A copy of all our privacy notices are now available on our website and also in a folder in the main waiting room.
The Direct Care Privacy Notice is available at our main reception and you will see a plain English, an explanation of these changes outlining both the GP’s responsibilities and your rights under the new Regulations.
We have updated the practice’s Subject Access Request Form, there is now no charge for providing copies of your records.
All patients with electronic access to SystemOne On-line (used for example to request electronic prescriptions) are reminded that they may see up to date data if they request access to their On-line Summary Care Record and Detailed Coded Record Access. Please ask a member of our reception team.
The guidance is subject to change when the DPA 2018 comes into force and may be updated.
Mike Stemp Practice Manager
The practice seeks some more representatives to join our patient group. Ideally your will have some with experience of working in the community or have worked with patients in difficult to access groups.
The patient group has an important influence in developing the services provided at the practice. The P.P.G is currently made up of a small group of patients who attend quarterly meetings with the practice manager and a doctor from the Practice.
If you wish to have an informal chat with one of our patient group representatives then please contact Bernd Sass firstname.lastname@example.org who would be very glad to hear from you.
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
Appointment system update
As of Monday 14th August, this practice will be working in partnership with Care UK to provide additional telephone calls to our patients and improve access to doctors.
The Care UK clinicians will work in exactly the same way as our local clinicians. Medical records will be accessed by Care UK clinicians through a secure network, and your information will not be used by any other third parties. Patients may ‘Opt-Out’ of the service offered by notifying the practice.
On many days, we are now at capacity therefore we are moving back to the system where telephone appointments are reserved for clinically urgent issues. Please telephone before 11.00 am to request a telephone consultation or a home visit.
We still have a duty doctor each day, to meet urgent patient needs. This will continue to involve a telephone consultation in the first instance. Starting in September will be offering an additional time for face to face appointments with the doctor and we will have a reduced number of telephone appointments with our doctors to give more time for face to face appointments.
Any patients requesting a face-to-face appointment – for example, vaccinations or examinations – are booked with a duty doctor or their GP. The majority of patients calling for a GP appointment can be managed over the phone. These patients are given a time slot for a call back with a Practice Assist GP, who will try to resolve their problems on the phone. If required, this GP will then make any necessary onward referrals, either to your own GP, or to other services.
We still have pre-bookable face to face routine appointments and our reception staff will be pleased to send a message the doctor for patient queries regarding non-clinical and administrative issues.
If you have signed up for online access to the system you will still be able to continue to book routine face to face consultations either on line via SystmOne access. The following appointments continue to be booked directly through reception:
Practice nurse appointments
Chronic disease annual reviews – Diabetes – Heart disease - Asthma
Dressings and routine travel advice
And follow up appointments if recorded by your doctor.
When we reach capacity our reception staff will advise you when our doctors are only able to take very urgent appointments. Please use 111, urgent care drop in centre or seek advice from your pharmacist.
The impact of these changes will take some time to take effect and the new system will be reviewed in October. Thank you for your co-operation. We hope you find the new service beneficial.
Patients wishing to Opt-Out of this service should complete the Care UK & North Laine Medical Centre Opt-In / Opt-Out form available at reception.
Change in Doctors' Surgeries
GP clinical rota updates 2018
Details of the appointment system from Friday 6th April 2018 are as follows:
Dr Rachel McPherson
Dr Dimitrios Ioannidis
Dr Michael Sharp
Dr Marie Coherton
Dr Michael Sharp will continue to work 4 sessions each week.
Dr Rachel McPherson will work 4 sessions each week.
Dr Dimitrious Ioannidis will work 7 sessions.
Dr Marie Coherton continues to work 5 sessions per week as a salaried doctor.
The On-call duty doctor is marked as follows. ¶
Extended surgeries run on Wednesday evening from 6.30pm and must me booked in advance.
Please contact the surgery before 11:00am if you require a visit or need to talk to a doctor.
Practice Manager 20.2.2018
Access to Medical Records
The practice plans to offer patients the facility to view their medical records on line. Patients will be able to log on to SystmOne Online at any time of the day to view their medical record. There will be a link to your summary care records once you have signed in via SystmOne Online. Note. We plan to make this service will be available by 1st April 2015.
Preparations for this service are now in hand and more details will follow later in the year.
Practice Manager 8th September 2014