North Laine Medical Centre FAQ
The future of North Laine Medical Centre
We are sad to say that the lease on our present premises will expire at the end of November so we will have to move out by then. We have been here for twenty years so it will be a big change for all of us. However, the really good news is that we will be moving in with a nearby practice, St Peters Medical Centre in Oxford Street, and our intention is to merge with them to form a new practice. All the doctors and nurses from North Laine Medical Centre will be going, so there will be continuity of your care. The big advantage to the practice will be a larger clinical team with a broader range of skills to meet your needs. The other really exciting news is that we will be part of a new surgery development, involving a major commitment by the NHS to fund a state-of-the-art building in which to provide future services. This will give us incredible opportunities to develop new ways of working to the benefit of all the patients in the combined practice.
In the meantime, both practices are working very hard to ensure the move goes as smoothly as possible and that there will be minimal disruption to your care. The staff at St Peter's have worked out how to use their present space to enable us to work much as we are now with a similar timetable of doctors' surgeries.
We appreciate that this may come as a bit of a shock to many of you and we understand that there may be questions that you would like to ask. Please see below the details of ways in which you can comment.
We understand that you may have suggestions or questions about the merger and rebuild, and we would like to hear from you. We are holding two joint engagement sessions where patients (and their carers) can find out more information, ask questions or share their ideas or concerns about our plans. The events will be held at:
The Brighthelm Centre (North Road, Brighton, BN1 1YD) is wheelchair accessible. If you require a community-language or BSL interpreter, please do let us know in advance.
Evening Engagement Event: Tuesday 18th of September 2018 from 18:30-19:30
Afternoon Engagement Event: Friday 28th of September 2018 from 13:30-14:30
If you would like to attend either of these events, please let us know, using the contact details below. If you are unable to attend the engagement events, but would like to contact us about the merger and new build, please also use the contact details below:
By post, marked ‘Merger’, to the following address:
North Laine Medical Centre, 12-14 Gloucester Street,Brighton BN1 4EW
By email to firstname.lastname@example.org with ‘Merger’ written in the subject heading.
By phone: 07547 777983 and leave a message.
Please note that we will not be able to provide individual responses to all queries. Your input will be taken and summarised and used as the basis for our future decision making.
On the 25th May, the EU is changing the regulations about how organisations process your data.
These new guidelines are called the General Data Protection Regulations (GDPR).
A copy of all our privacy notices are now available on our website and also in a folder in the main waiting room.
The Direct Care Privacy Notice is available at our main reception and you will see a plain English, an explanation of these changes outlining both the GP’s responsibilities and your rights under the new Regulations.
We have updated the practice’s Subject Access Request Form, there is now no charge for providing copies of your records.
All patients with electronic access to SystemOne On-line (used for example to request electronic prescriptions) are reminded that they may see up to date data if they request access to their On-line Summary Care Record and Detailed Coded Record Access. Please ask a member of our reception team.
The guidance is subject to change when the DPA 2018 comes into force and may be updated.
Mike Stemp Practice Manager
The practice seeks some more representatives to join our patient group. Ideally your will have some with experience of working in the community or have worked with patients in difficult to access groups.
The patient group has an important influence in developing the services provided at the practice. The P.P.G is currently made up of a small group of patients who attend quarterly meetings with the practice manager and a doctor from the Practice.
If you wish to have an informal chat with one of our patient group representatives then please contact Bernd Sass email@example.com who would be very glad to hear from you.
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
Appointment system update
As of Monday 14th August, this practice will be working in partnership with Care UK to provide additional telephone calls to our patients and improve access to doctors.
The Care UK clinicians will work in exactly the same way as our local clinicians. Medical records will be accessed by Care UK clinicians through a secure network, and your information will not be used by any other third parties. Patients may ‘Opt-Out’ of the service offered by notifying the practice.
On many days, we are now at capacity therefore we are moving back to the system where telephone appointments are reserved for clinically urgent issues. Please telephone before 11.00 am to request a telephone consultation or a home visit.
We still have a duty doctor each day, to meet urgent patient needs. This will continue to involve a telephone consultation in the first instance. Starting in September will be offering an additional time for face to face appointments with the doctor and we will have a reduced number of telephone appointments with our doctors to give more time for face to face appointments.
Any patients requesting a face-to-face appointment – for example, vaccinations or examinations – are booked with a duty doctor or their GP. The majority of patients calling for a GP appointment can be managed over the phone. These patients are given a time slot for a call back with a Practice Assist GP, who will try to resolve their problems on the phone. If required, this GP will then make any necessary onward referrals, either to your own GP, or to other services.
We still have pre-bookable face to face routine appointments and our reception staff will be pleased to send a message the doctor for patient queries regarding non-clinical and administrative issues.
If you have signed up for online access to the system you will still be able to continue to book routine face to face consultations either on line via SystmOne access. The following appointments continue to be booked directly through reception:
Practice nurse appointments
Chronic disease annual reviews – Diabetes – Heart disease - Asthma
Dressings and routine travel advice
And follow up appointments if recorded by your doctor.
When we reach capacity our reception staff will advise you when our doctors are only able to take very urgent appointments. Please use 111, urgent care drop in centre or seek advice from your pharmacist.
The impact of these changes will take some time to take effect and the new system will be reviewed in October. Thank you for your co-operation. We hope you find the new service beneficial.
Patients wishing to Opt-Out of this service should complete the Care UK & North Laine Medical Centre Opt-In / Opt-Out form available at reception.
Change in Doctors' Surgeries
GP clinical rota updates 2018
Details of the appointment system from Friday 6th April 2018 are as follows:
Dr Rachel McPherson
Dr Dimitrios Ioannidis
Dr Michael Sharp
Dr Marie Coherton
Dr Michael Sharp will continue to work 4 sessions each week.
Dr Rachel McPherson will work 4 sessions each week.
Dr Dimitrious Ioannidis will work 7 sessions.
Dr Marie Coherton continues to work 5 sessions per week as a salaried doctor.
The On-call duty doctor is marked as follows. ¶
Extended surgeries run on Wednesday evening from 6.30pm and must me booked in advance.
Please contact the surgery before 11:00am if you require a visit or need to talk to a doctor.
Practice Manager 20.2.2018
Access to Medical Records
The practice plans to offer patients the facility to view their medical records on line. Patients will be able to log on to SystmOne Online at any time of the day to view their medical record. There will be a link to your summary care records once you have signed in via SystmOne Online. Note. We plan to make this service will be available by 1st April 2015.
Preparations for this service are now in hand and more details will follow later in the year.
Practice Manager 8th September 2014